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Progress Law, LLC.
3030 Euclid Ave., Suite LL1,
Cleveland, OH 44115

Client Dashboard 888-575-4756
Dashboard 888-575-4756

Privacy Policy

Progress Law (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using our website at progresslaw.com, our client portal, or our communication services (including SMS/text messaging), you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

  • Information you provide directly. Your name, mailing address, email address, telephone and mobile number, date of birth, and information related to the legal services you request, including financial and account information you choose to share with us during enrollment or while we represent you.
  • Communication information. Records of your communications with us, including phone calls, emails, text messages, and messages submitted through our website or client portal.
  • Automatically collected information. When you visit our website, we may automatically collect technical data such as your IP address, browser type, device identifiers, pages viewed, and the dates and times of your visits (see Section 5, Cookies & Tracking).
  • Mobile/SMS information. If you opt in to receive text messages, we collect your mobile number and your consent record (date, time, and method of opt-in).

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and deliver the legal and account services you have requested;
  • Communicate with you about your account, case status, scheduled appointments, documents, and service-related matters, including by phone, email, and text message;
  • Respond to your questions, requests, and support inquiries;
  • Verify your identity and protect against fraud or unauthorized access;
  • Operate, maintain, and improve our website and services; and
  • Comply with applicable legal, regulatory, and professional obligations.

We do not sell your personal information.

3. SMS / Text Messaging Program

If you provide your mobile number and affirmatively opt in, we will send you account- and service-related text messages, such as appointment reminders, document and account requests, status updates, and customer-care messages related to the services you have engaged us to provide. Consent to receive text messages is not a condition of purchasing any goods or services.

  • Opt-in. You opt in by providing your mobile number and checking the dedicated, unchecked SMS-consent checkbox on our enrollment form or web form, or by otherwise expressly authorizing text messages.
  • Message frequency. Message frequency varies based on your account and case activity.
  • Rates. Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-out. You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, after which no further messages will be sent unless you opt in again.
  • Help. Reply HELP for assistance, or contact us at 888-575-4756 or support@progresslaw.com.

4. No Sharing of SMS Opt-In Information

No mobile information (including text messaging opt-in data and consent) will be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties for any purpose other than as required to deliver the messaging service itself.

Information may be shared only with service providers and subcontractors that perform messaging or support services strictly on our behalf, and only to the extent necessary to deliver the services you have requested. These providers are contractually obligated to protect your information and may not use it for their own purposes. We may also disclose information where required by law, regulation, legal process, or to protect our rights and the safety of others.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and web beacons) to operate the site, remember your preferences, analyze site traffic, and improve performance. Cookies may be “essential” (required for the site to function) or “analytics/performance” (used to understand how visitors use the site). You can control or disable non-essential cookies through your browser settings; disabling certain cookies may affect site functionality. We do not use cookies to collect SMS opt-in data, and we do not share SMS opt-in data with advertising or analytics partners.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, alteration, or disclosure. These measures include access controls, encryption of sensitive data in transit, and restricting access to personal information to authorized personnel who need it to perform their duties. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Your Rights & Choices

You may, at any time:

  • Unsubscribe from text messages by replying STOP, and from emails by using the unsubscribe link or contacting us;
  • Request access to, correction of, or an update to the personal information we hold about you;
  • Request deletion of your personal information, subject to legal and professional record-keeping obligations; and
  • Withdraw consent for communications you previously authorized.

To exercise any of these rights, contact us at 888-575-4756 or support@progresslaw.com. Depending on where you live, you may have additional rights under applicable state privacy laws.

8. Children’s Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated Policy.

10. Contact Us

Progress Law

Phone: 888-575-4756

Email: support@progresslaw.com

Mailing address: 3030 Euclid Ave., Suite LL1,
Cleveland, OH 44115
United States of America